Integrated Strategic Solutions

Starting out in 2006 as an Integrated Build Facility provider, Integrated Strategic Solutions, ISS, has developed into a full-fledged Procurement Consultancy Services Company covering the full spectrum of hospitality furnishing and equipment services; from design review to installation supervision, offering a client-oriented approach to hospitality consulting, sourcing and procurement services with strong emphasis on value engineering, product suitability, budget management and project scheduling. ISS is currently operating out of its main office in Ottawa and overseas office in Istanbul servicing clients in the Middle East region and Africa regions.

The spectrum of services can be categorized as follows:

Design & Construction Phase:

  • Lighting Design Services
  • Procurement for Lighting; indoor (architectural, decorative including chandeliers), façade, landscape including Brass Lighting.
  • Tender Management (RFP development to 3rd Party Supplies award) for all Provisional Sum Items

Pre-opening Phase:

  • Hospitality Projects Development
  • Branding and rebranding (Conversions and Upgrades)
  • Procurement Services for Furniture, Fixtures & Equipment (FF&E)
  • Procurement Services for Operating Supplies & Equipment (OS&E)

Post-opening Phase:

  • Guest Experience Audit
  • Brand Standard Audit Compliance

Our Services

ISS believes that every project is unique in its own way, and it should be. Working on behalf of the client means that no time or effort should be spared to secure the best value for money products and services. ISS will coordinate with all stakeholders to identify and eliminate grey areas in an effort to deliver a complete solution with substantial savings, quality desired results with deliveries on time, every time.

Just as ISS will have a commitment to their client, ISS will also offer the operator the most flexible solutions assisting them maintain the unique hospitality signature each one of their international properties is meant to carry.

ISS scope of Design and Construction Services includes full Lighting product Design and Procurement Services. This includes external and internal, decorative and architectural. The team at ISS has the expertise in the design and procurement

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ISS offers an integrated solution thereby managing the process from interior design specification review to shop-drawing, and from production to installation; ensuring that the right item is delivered on time and within budget.

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Adhering to brand standard, and project specifics, ISS will develop the list of Operating Supplies and Equipment (OS&E), review it with the operator and client for completeness and correctness, and then proceed to tender, evaluate, and recommend

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Apart from the core Procurement Services that ISS provides for FF&E, OS&E and Lighting Solutions, ISS also offers a similar service for all Provisional Sum Items – Hard finishes.

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Social Media reported ratings have become one of the most powerful influencing tools on today’s customers’ decisions. Whether the ratings are impartial or not, we still take them into consideration.

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Notable Projects

Designer | Angela Wiethoff

Category | Hospitality - FF&E

Location | Dubai Marina, U.A.E.

Guestroom | 245

Outlets | All Day Dining Restaurant

Client | Ras Al Khaimah Government

Interior Designer | Bevis Design Associates, UK

Category | Hospitality - FF&E, Lighting

Location | Ras Al Khaimah, U.A.E.

Guestroom | 475 rooms

Outlets | Italian cuisine at Piaceri de Gustare, Stylish beach barbecue at Al Bahar, Brazil at Pura Vida

Client | H.H. Sheikh Abdulla Bin Salim Al Qassimi

Consultant | QHC Engineers & Architects, U.A.E.

Category | OS&E, Outdoor Furniture, Lighting, IT, Spa Equipment

Location | Sharjah, U.A.E.

Guestroom | 349

Outlets | Emirati Restaurant, Seafood Restaurant, All Day Dining, Beach Grill & Pool, Executive Club Lounge, Cigar Lounge, Link cafe

Client | Dr. Hasan Al Marzouqi

Consultant | QHC Engineers & Architects, U.A.E.

Category | Hospitality - OS&E, Gym & Spa

Location | Sharjah, U.A.E.

Guestroom | 227

Outlets | Asian Restaurant, All Day Dining, Library Café

Client | Faisal Al Ansari Contracting

Consultant | Dewan Architects & Engineers, U.A.E.

Category | Hospitality - OS&E

Location | Al Jubail, Saudi Arabia

Guestroom | 134

Outlets | All Day Dining

WHY Choose Us

ISS aims to provide their customers with professional procurement and supervision services combining competency and objectivity with integrity. The achievement and continuous quality improvements are oriented towards exceeding the Employer’s expectations in delivering the highest quality products on time and within budget.

ISS is a medium size company having proper systems and procedures for maintaining and tracking budgets providing prompt technical and financial status whenever needed.

ISS executes 2-3 contracts per year. This means that every contract gets the right attention. ISS optimizes Value for Money, offering their clients the optimum combination of life cycle cost and benefits.

ISS do not have personal relationships with any vendor / service providers and can challenge any organization to get better “value for money” on hospitality projects products and services.

Our Partners

Our Values

To provide clients and partners unique integrated solutions with distinguished quality, service and professionalism.

To be the regional hospitality solutions provider of choice for technically demanding projects across the Middle East and Africa regions.

  • Professionalism and continuous quality improvement
  • Long term relationships through client satisfaction
  • Wellbeing of employees, suppliers and subcontractors
  • Quality in the service we provide and the outcomes we seek
  • Maintaining an ethical and professional approach to business
  • Delivering suitable, high quality products and services at the right price on time and every time

ISS is a customer-driven organization that prides itself in providing the right products, services, and solutions to cater for the customer's specific requirements, while striking the ideal balance between cost, quality, delivery and service.

ISS believes that satisfied clients are repeat clients. That is why the achievement of total client satisfaction is one of their top priorities.

ISS are not officially accredited to the ISO 9001:2000 standard, however their systems and procedures are fully compliant with the aforementioned standard.