Integrated Strategic Solutions

Starting out in 2006 as an Integrated Build Facility provider, Integrated Strategic Solutions, ISS, has developed into a full-fledged Procurement Consultancy Services Company covering the full spectrum of hospitality furnishing and equipment services; from design review to installation supervision, offering a client-oriented approach to hospitality consulting, sourcing and procurement services with strong emphasis on value engineering, product suitability, budget management and project scheduling. ISS is currently operating out of its main office in Ottawa and overseas office in Istanbul servicing clients in the Middle East region and Africa regions.

The spectrum of services can be categorized as follows:

Design & Construction Phase:
  • Lighting Design Services
  • Procurement for Lighting; indoor (architectural, decorative including chandeliers), façade, landscape including Brass Lighting.
  • Tender Management (RFP development to 3rd Party Supplies award) for all Provisional Sum Items

Pre-opening Phase:

  • Hospitality Projects Development
  • Branding and rebranding (Conversions and Upgrades)
  • Procurement Services for Furniture, Fixtures & Equipment (FF&E)
  • Procurement Services for Operating Supplies & Equipment (OS&E)

Post-opening Phase:

  • Guest Experience Audit
  • Brand Standard Audit Compliance

Our Services


ISS believes that every project is unique in its own way, and it should be. Working on behalf of the client means that no time or effort should be spared to secure the best value for money products and services. ISS will coordinate with all stakeholders to identify and eliminate grey areas in an effort to deliver a complete solution with substantial savings, quality desired results with deliveries on time, every time.

Just as ISS will have a commitment to their client, ISS will also offer the operator the most flexible solutions assisting them maintain the unique hospitality signature each one of their international properties is meant to carry.


ISS scope of Design and Construction Services includes full Lighting product Design and Procurement Services. This includes external and internal, decorative and architectural. The team at ISS has the expertise in the design and procurement

<< Read More >>

ISS offers an integrated solution thereby managing the process from interior design specification review to shop-drawing, and from production to installation; ensuring that the right item is delivered on time and within budget.

<< Read More >>

Adhering to brand standard, and project specifics, ISS will develop the list of Operating Supplies and Equipment (OS&E), review it with the operator and client for completeness and correctness, and then proceed to tender, evaluate, and recommend

<< Read More >>

Apart from the core Procurement Services that ISS provides for FF&E, OS&E and Lighting Solutions, ISS also offers a similar service for all Provisional Sum Items – Hard finishes.

<< Read More >>

Social Media reported ratings have become one of the most powerful influencing tools on today’s customers’ decisions. Whether the ratings are impartial or not, we still take them into consideration.

<< Read More >>

Notable Projects


Designer | Angela Wiethoff

Category | Hospitality - FF&E

Location | Dubai Marina, U.A.E.

Guestroom | 245

Outlets | All Day Dining Restaurant

Client | Ras Al Khaimah Government

Interior Designer | Bevis Design Associates, UK

Category | Hospitality - FF&E, Lighting

Location | Ras Al Khaimah, U.A.E.

Guestroom | 475 rooms

Outlets | Italian cuisine at Piaceri de Gustare, Stylish beach barbecue at Al Bahar, Brazil at Pura Vida

Client | H.H. Sheikh Abdulla Bin Salim Al Qassimi

Consultant | QHC Engineers & Architects, U.A.E.

Category | OS&E, Outdoor Furniture, Lighting, IT, Spa Equipment

Location | Sharjah, U.A.E.

Guestroom | 349

Outlets | Emirati Restaurant, Seafood Restaurant, All Day Dining, Beach Grill & Pool, Executive Club Lounge, Cigar Lounge, Link cafe

Client | Dr. Hasan Al Marzouqi

Consultant | QHC Engineers & Architects, U.A.E.

Category | Hospitality - OS&E, Gym & Spa

Location | Sharjah, U.A.E.

Guestroom | 227

Outlets | Asian Restaurant, All Day Dining, Library Café

Client | Faisal Al Ansari Contracting

Consultant | Dewan Architects & Engineers, U.A.E.

Category | Hospitality - OS&E

Location | Al Jubail, Saudi Arabia

Guestroom | 134

Outlets | All Day Dining

WHY Choose Us

ISS aims to provide their customers with professional procurement and supervision services combining competency and objectivity with integrity. The achievement and continuous quality improvements are oriented towards exceeding the Employer’s expectations in delivering the highest quality products on time and within budget.

ISS is a medium size company having proper systems and procedures for maintaining and tracking budgets providing prompt technical and financial status whenever needed.

ISS executes 2-3 contracts per year. This means that every contract gets the right attention. ISS optimizes Value for Money, offering their clients the optimum combination of life cycle cost and benefits.

ISS do not have personal relationships with any vendor / service providers and can challenge any organization to get better “value for money” on hospitality projects products and services.


Our Partners

Our Values

Mission

To provide clients and partners unique integrated solutions with distinguished quality, service and professionalism.

To be the regional hospitality solutions provider of choice for technically demanding projects across the Middle East and Africa regions.

  • Professionalism and continuous quality improvement
  • Long term relationships through client satisfaction
  • Wellbeing of employees, suppliers and subcontractors
  • Quality in the service we provide and the outcomes we seek
  • Maintaining an ethical and professional approach to business
  • Delivering suitable, high quality products and services at the right price on time and every time

ISS is a customer-driven organization that prides itself in providing the right products, services, and solutions to cater for the customer's specific requirements, while striking the ideal balance between cost, quality, delivery and service.

ISS believes that satisfied clients are repeat clients. That is why the achievement of total client satisfaction is one of their top priorities.

ISS are not officially accredited to the ISO 9001:2000 standard, however their systems and procedures are fully compliant with the aforementioned standard.

WS Atkins

WS Atkins & Partners Overseas – Hilton RAK Project

Working as our sub-consultant, Integrated Strategic Solutions’ procurement Consultancy services were conducted in a professional manner, within predetermined time constraints, for a very reasonable fee. They have provided us with an array of alternatives that included Re-engineering fabrics, artworks and lighting major quantities. This translated into acquiring quality products for literally a fraction of the price initially budgeted. We have not come across with any other consultant that offers this service to the client.

M/s Ras Al Khaimah Government, the owners of the project, Mr. Mohab Ghali, Hilton RAK General Manager and lead representative, M/s Bevis Designs and Associates (BDA) / UK, Interior Designers, and M/s DPA Lighting / UK, lighting designers; have articulated admirable complements to the service and products.

Sheraton

QHC Architects & Engineers – Sheraton Beach Resort & Spa

From our dealings with them, we found that ISS possess honesty, integrity, and knowledge. ISS treated all bidders equally. Their criteria for purchasing is getting the best product at the best price, buying a product that may not be the cheapest but one that will certainly pay off in the following years of operation. They analyze offers, alternative materials, warranties, payment terms, and make sure that whatever they recommend is acceptable by the operator however is in the greatest interest of the client. In brief, whatever additional monies we accepted to pay ISS, ISS have managed to save us a lot more.

On top of that, ISS demonstrated flexibility in their execution of the contract. ISS have worked with all parties to ensure that the right material is purchased for the respective areas with no duplications or exclusions.

Sheraton

Starwood Hotels & Resorts – Sheraton Beach Resort & Spa, Four Points by Sheraton Shajah

We are more confident in their capabilities and appreciative of the effort that ISS has spent at the early stages which resulted in very few changes at a later stage.

ISS has been and continue to be very supportive in assisting everyone involved. The team is very dedicated, well-focused, has displayed professionalism with their vast knowledge on the Procurement Process and offered products.