1. About This Policy
Integrated Strategic Solutions ("ISS", "we", "us", "our") is an independent hospitality procurement consultancy headquartered in Istanbul, Turkey, with affiliate operations in Ottawa, Canada through iHospitality Inc. This Privacy Policy explains how we collect, use, disclose, and protect personal information provided through our website (iss.ae) and related services.
ISS is committed to protecting the privacy of individuals who interact with our website. This policy applies to visitors of iss.ae, individuals who submit inquiries through our contact form, and users who interact with our website chat assistant.
2. Who We Are
Organization: Integrated Strategic Solutions (ISS)
Services: FF&E procurement, OS&E procurement, lighting solutions, and brand compliance for the hospitality industry.
Headquarters: Istanbul, Turkey
Current Focus: Moroccan hospitality market
Affiliate: iHospitality Inc., Ottawa, Canada — ihospitality.ca
Contact: [email protected]
3. What We Collect
We collect personal information only when you voluntarily provide it:
Contact Form Submissions
- Name (first and last)
- Email address
- Phone number (optional)
- Company or organization name
- Service required
- Project details (free-text description)
Chat Widget Interactions
- Chat messages you exchange with our AI chat assistant
- Name and contact details if you voluntarily provide them during the conversation
- IP address for rate limiting and security purposes
Automatically Collected
- Browser type and device information (via standard HTTP headers)
- Pages visited and referral source (basic web analytics)
4. Why We Collect It
- Responding to inquiries — to follow up on your project inquiry or consultation request
- Providing information — to answer questions about our services via the chat assistant
- Business development — to understand your procurement needs and prepare relevant proposals
- Website improvement — to understand how visitors use our site
We do not use your information for automated decision-making, profiling, or unsolicited marketing.
5. Consent
- Express consent — by submitting the contact form, you consent to our collection and use of the information you provide
- Implied consent — by using the chat widget, you consent to the collection of your chat messages for the purpose of answering your questions
- Withdrawal — you may withdraw consent or request deletion of your data at any time by contacting us
6. Data Retention
| Data Type | Retention Period | After Expiry |
|---|---|---|
| Contact form submissions | 24 months | Deleted |
| Chat conversations | 30 days | Permanently deleted |
| Web analytics | 12 months | Aggregated and anonymized |
7. Third-Party Services
| Provider | Purpose | Data Shared |
|---|---|---|
| Hostinger | Website hosting | Web traffic, form submissions |
| Cloudflare | DNS and security | IP addresses, traffic metadata |
| Anthropic (Claude) | AI chat assistant | Chat messages (zero-retention API — not used for training) |
| Airtable | Inquiry management | Contact form data |
We do not sell or share personal information with third parties for their own marketing purposes.
8. Data Protection
- Encryption in transit — all data transmitted over TLS 1.2 or higher
- Secure hosting — website hosted with industry-standard security measures
- Access controls — personal information is accessible only to authorized personnel
- Minimal collection — we collect only what is necessary to respond to your inquiry
9. International Data Transfers
As an international consultancy, data submitted through our website may be processed in Turkey, Canada, or the United States (where our hosting and service providers operate). We ensure that appropriate safeguards are in place regardless of where data is processed.
10. Your Rights
You have the right to:
- Access — request a copy of personal information we hold about you
- Correction — request correction of inaccurate information
- Deletion — request deletion of your personal information
- Withdrawal of consent — withdraw your consent to ongoing use
How to Make a Request
Email [email protected] with your request. Include your name and email address so we can locate your records. We will respond within 30 days.
11. Applicable Law
This policy is governed by the laws of Turkey. For inquiries related to our Canadian affiliate (iHospitality Inc.), the Personal Information Protection and Electronic Documents Act (PIPEDA) applies. If you are unsatisfied with our response regarding Canadian operations, you may file a complaint with the Office of the Privacy Commissioner of Canada.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last Updated" date above.
13. Contact
Privacy Contact
Email: [email protected]
Integrated Strategic Solutions — Istanbul, Turkey