Procurement Consultancy Services

ISS believes that every project is unique and should be treated accordingly. Acting on behalf of the client, ISS spares no time or effort in securing the best value for money by providing comprehensive solutions for hospitality furnishing and equipment procurement with expert guidance. By coordinating with all stakeholders, ISS identifies and eliminates grey areas to deliver complete, high-quality solutions with substantial savings and consistent on-time delivery.

In addition to its commitment to clients, ISS offers operators flexible solutions, helping them maintain the distinct hospitality signature that each of their international properties is designed to showcase.

Furniture, Fixtures, and Equipment (FF&E)

ISS offers a comprehensive solution, managing the entire process from interior design specification review to shop drawings, production, and installation, ensuring timely delivery of the right items within budget. Our FF&E procurement scope includes:

• Case-goods: Timber & Veneer Furniture

• Chairs & Tables

• Fully & Semi-Upholstered Seating

• Bedspreads, Valances, Cushions, Bed Ensembles, Drapery (sheers, blackouts)

• Rattan, Woven, Mixed-Material Furniture

• Outdoor & Wrought Iron Furniture

• Mirrors, Art, Accessories

• Decorative Chandeliers, Wall Sconces, Free-Standing Lighting

• Leathers, Fabrics, Trims, Tassels, Tie-Backs

• Carpets & Rugs (with installation)

• Wall Coverings

• Planters (excluding plants)

• Bins & Ashurns

Operating Supply and Equipment (OS&E)

Adhering to brand standards and project requirements, ISS develops a comprehensive list of Operating Supplies and Equipment (OS&E), collaborates with the operator and client to ensure accuracy and completeness, and proceeds with tendering, evaluation, and recommending the most suitable products for the project.

ISS ensures the procurement of high-quality, durable products with the best techno-commercial value. Regardless of the product’s category, ISS upholds ethical practices, always acting in the best interest of its clients.

The OS&E procurement scope includes:

• Beds & Mattresses

• Bath Linen and Soft Goods

• Guestroom Supplies

• Room Electronics (TVs, Sound Systems, Alarm Clocks)

• Minibars & Safes

• Housekeeping Items

• F&B Linen

• Chafers & Holloware

• Flatware, Chinaware, Buffetware

• Coffee Machines

• Dining Room Accessories

• Kitchen & Bar Smalls

• Banquet Furniture

• Staff Dining Equipment

• Trucks & Trolleys

• Cleaning Machinery & Supplies

• Gym, Pool & Spa, and Game Equipment

• Recreational Items

• Office Furniture & Supplies

• Shelving & Staff Lockers

• Safety & Security Items, Engineering Tools & Equipment

• Uniforms

• Amenities & Consumables

• Scent Air Systems & Key Cards

Lighting Solutions

ISS’s Design and Construction Services scope includes comprehensive lighting product design and procurement for both external and internal, decorative, and architectural lighting. With proven expertise, the ISS team delivers complete lighting solutions that achieve cost savings without compromising the project's design intent.

Our services benefit both clients and designers. Clients receive high-quality products at competitive prices, while architects, interior designers, and lighting designers see their creative visions brought to life.

Brand Compliance Audits

Social media ratings significantly influence customer decisions. Whether impartial or not, they shape perceptions, but without insight into guest expectations, operators risk missing key improvements. To grow your customer base, maintain high standards, and build loyalty, it's essential to answer critical questions:

• How important are ratings and social media?

• What satisfies customers, and is satisfaction enough?

• Does fulfilling every customer need guarantee positive ratings?

• How vital is brand compliance?

• What indirect factors affect guest experience?

ISS’s Hotel Guest Audit Service provides thorough, unbiased assessments of guest expectations and operational performance. These audits are ideal for new and established hotels seeking higher ratings and revenue. Brand consistency is crucial to guest satisfaction. ISS ensures this by evaluating all elements of the guest experience and offering clear, actionable feedback. With regional flexibility and cost-efficient solutions, ISS stands out as a trusted provider of brand compliance audits.