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Our Services

ISS believes that every project is unique in its own way, and it should be. Working on behalf of the client means that no time or effort should be spared to secure the best value for money products and services. ISS will coordinate with all stakeholders to identify and eliminate grey areas in an effort to deliver a complete solution with substantial savings, quality desired results with deliveries on time, every time.

Just as ISS will have a commitment to their client, ISS will also offer the operator the most flexible solutions assisting them maintain the unique hospitality signature each one of their international properties is meant to carry.

Lighting Solutions

ISS scope of Design and Construction Services includes full Lighting product Design and Procurement Services. This includes external and internal, decorative and architectural. The team at ISS has the expertise in the design and procurement of complete lighting solutions achieving cost savings while maintaining the design intent of the overall project.

Our services have proved to be beneficial for both clients and designers. Our clients get quality products at the best price, the architect, interior designer and lighting designer see their designs translate into realities.


ISS offers an integrated solution thereby managing the process from interior design specification review to shop-drawing, and from production to installation; ensuring that the right item is delivered on time and within budget.

Our scope of procurement for the FF&E items covers the following:

  • Case-goods - Timber and Veneer Furniture
  • Chairs and Tables
  • Fully and Semi-Upholstered Seating
  • Bedspreads / Valances, Scatter Cushions, Bed Ensembles, Drapery including fabrication, sheers, blackouts
  • Rattan, Woven, and Mixed-Material Furniture
  • Outdoor Furniture
  • Wrought Iron Furniture
  • Mirrors, Art and Accessories
  • Decorative Chandeliers, Wall Sconces and Free-Standing Lighting
  • Drapery and Soft-Goods
  • Leathers
  • Fabric, trims, tassels and tie-backs
  • Carpets and Rugs (including installation thereof)
  • Wall coverings
  • Planters (excluding plants)
  • Bins and Ashurns


Adhering to brand standard, and project specifics, ISS will develop the list of Operating Supplies and Equipment (OS&E), review it with the operator and client for completeness and correctness, and then proceed to tender, evaluate, and recommend the most suitable products for the job at hand.

ISS secures the best techno commercial long lasting product. Regardless of procured product caliber; ISS will maintain an ethical approach to its business, truly acting in the best interest of their clients.

OS&E procurement scope includes the following items:

  • Beds & Mattresses
  • Bath Linen and Soft Goods
  • Guestroom Supplies
  • Room Electronics; TV, Sound Systems, Alarm Clocks
  • Minibars & Safes
  • Miscellaneous & Miscellaneous HK items
  • F&B linen
  • Chafers & Holloware
  • Flatware
  • Chinaware
  • Buffetware
  • Coffee Machines
  • Dining Room Accessories
  • Kitchen & Bar Smalls
  • Banquet Furniture
  • Staff Dining
  • Trucks & Trolleys
  • Cleaning Machinery & Supplies
  • Gym, Pool & Spa, and Game Equipment
  • Recreational Items
  • Office Furniture & Supplies
  • Shelving & Staff Lockers
  • Safety & Security Items, Engineering Tools and Equipment
  • Uniforms
  • Amenities & Consumables
  • Scent Air & Key Cards
  • Transportation

General Procurement Services

Apart from the core Procurement Services that ISS provides for FF&E, OS&E and Lighting Solutions, ISS also offers a similar service for all Provisional Sum Items – Hard finishes.


Social Media reported ratings have become one of the most powerful influencing tools on today’s customers’ decisions. Whether the ratings are impartial or not, we still take them into consideration. But unless we know what customers are looking for, operators will continue to do what they know best.

So, if you are building or rebuilding your customer base, you need to know how to attract bigger numbers, maintain quality while increasing quantity, and most important turn satisfied customers into loyal ones. These are some of the questions that need to be considered:

  • How much attention should be given to Ratings and Social Media ?
  • What do customers look for, what satisfies them, and is having satisfied customers enough?
  • Would answering customers’ every need guarantee that they will give you a good rating?
  • How important is Brand Compliance?
  • What indirect effects do they have on the customer’s overall experience?

Through our Hotel Guest Audit Service, clients and operators receive a firsthand impartial and thorough review of what guests look for and what operators should provide.

Be it a newly operating hotel or a long existing one, Hotel Guest Audit is one the best tools on the market to help clients make informed decisions. They are a must for those who are looking to increase their booking ratings and therefore revenue.

Brand Compliance Audit

ISS believes that Brand Compliance Audits contribute to an overall best Hotel Guest Experience. Customers staying at branded hotels anticipate to have the same enjoyable experience that they’ve had at a similar brand in a different city or country. The role of ISS, as a third party, is to evaluate the indirect and direct elements that affect the Guest’s Experience, and translate those into clear and meaningful recommendations.

With an ability to gain entry into any regional country / city makes ISS one of the most flexible and cost competitive Brand Compliance Service Providers.